Shipping Policy

📦 SheddyBuddy™ Shipping Policy

Last updated: 11.10.2025

At SheddyBuddy, our goal is to ensure your pet grooming products arrive safely and on time. Here's everything you need to know about our shipping process.

🚚 Order Processing Times

  • All orders are processed in 1–3 business days.

  • During peak seasons or high-volume times, processing may extend to 3–5 business days.

  • You will receive a shipping confirmation email with tracking once your order has shipped.

🌍 Where We Ship

We currently ship to:

  • United States

  • Canada

  • Australia

More regions will be added soon!

📦 Shipping Methods & Delivery Times

Delivery time includes processing + transit.

✅ United States

Standard Shipping

  • Estimated Delivery: 10–18 business days

  • Cost: Calculated at checkout 

  • FREE shipping on orders over $40

Our carriers provide reliable economy shipping that allows us to keep prices affordable while maintaining secure and trackable delivery.

📨 Tracking Your Order

Once shipped, you will receive:

  • A tracking number

  • A link to monitor your parcel’s progress

Tracking updates may take 2–5 days to appear depending on the carrier.

If you haven't received tracking after 5 business days, contact us at:
📧 support@sheddybuddy.com

🛫 Incorrect Address Policy

If the shipping address is incorrect:

  • Contact us within 12 hours of placing the order so we can correct it.

  • Once a package ships, we cannot change the address.

If a package is returned to us due to an incorrect address, we can reship it (reshipping fee applies) or refund the product cost.

📦 Lost, Delayed or Stolen Packages

SheddyBuddy is not responsible for:

  • Carrier delays

  • Packages marked “delivered” but not received

  • Lost shipments due to incorrect addresses

However—we ALWAYS try to help.
Email support and we’ll work toward a solution.

💸 Customs, Duties & Import Taxes

For international shipments:

  • Customs fees may apply depending on your country's regulations.

  • These charges are not included in product or shipping prices.

🛑 Order Changes & Cancellations

You may cancel or modify an order within 12 hours of purchase.

After this window, your order may already be processing and cannot be changed.

❓ Need Help?

📧 support@sheddybuddy.com
Our team replies within 24 hours.